How many times has a customer called to ask when your employee will arrive to deliver a service or product?
Avoid giving the customer vague answers and improve customer service by knowing exactly where your employees are and their estimated arrival time.
When your customers need something urgently, respond quickly and send the nearest available staff member.
Pinpoint any location with google maps from Instantrac’s dashboard and send your employees the location as a message. When employees open the message, their maps app shows them the exact location thus making it easier for them to find their next destination.
Sending directions to your employees improves their productivity, hence customer service and response time.